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General Information

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Hours of Operation

Our Customer Support Team is available by phone or email, Monday through Friday 8:00am–4:00pm PST. Questions? We’re here to help!

Call us at 707-302-3004 or email us at [email protected].
*Please include your order number for quicker turnaround.

Holiday Schedule

Please note that our office is closed in observance of the following holidays. You may experience longer than usual response times. Thank you in advance for your patience while our team takes a well-deserved break!

We observe the following holidays: New Year’s Day, Martin Luther King Jr. Day, President’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the Day After Thanksgiving, Christmas Eve and Christmas Day.

Return Policy

According to wine shipping laws, wines purchased cannot be returned. If you experience any issues with your order, please contact us and we will work with you to ensure that you have a positive experience!

Weather Holds

We are committed to ensuring smooth delivery so that you can enjoy your order at its best. If weather or extreme temperatures pose a threat, we will place the order on hold until conditions improve.

If you would like us to ship your order despite the heat/cold, using Ground service, we are happy to do so. Please leave us a note on your order stating that you would like to ship despite the weather advisory.

Please keep in mind that we cannot guarantee that your order will arrive in optimal condition. We are not able to refund orders that are shipped despite our weather hold. If you do not select one of the above options, we will send you an email notification with your expected ship and delivery dates.

Cool Packs

Need your wine fast? Add a Cool Pack. Cool Packs are inserts designed to keep your wine chilled for up to 2 days on its journey in warm weather. Cool Packs are recommended anytime the forecasted high temperatures are expected to be above 85°F at any point in your wine’s journey from Napa Valley to its destination.

Cool Packs provide up to 2 days of added protection for your wine against heat damage. Choose 1 Cool Pack for every 12 bottles purchases. 1-2 Day Ground and 2-Day Air are eligible for Cool Pack added services. Questions? Call us at 707-302-3004.

Shipping Information

Please allow for up to 2 days for processing time before your order leaves our warehouse.

Transit Timelines

Shipping Method Carrier Processing Time Transit Time
Ground FedEx or UPS Up to 24 Hours 2–10 Business Days
2-Day Air FedEx or UPS Up to 24 Hours 2 Business Days
Next-Day Air FedEx or UPS Up to 24 Hours 1 Business Day

Carrier Information

Our goal is to ship orders out as quickly as possible. You may select between FedEx or UPS as your shipping provider. We offer a variety of methods including both air and ground. Shipments will ship FedEx by default unless otherwise specified. All orders placed before 11:00am PST, Monday – Friday, are expected to ship the same business day. Orders received after 11am PST are expected to ship the following business day.

Shipping Policies

For us to provide you with the best possible experience and to stay within legal bounds, we may need to make adjustments during the fulfillment process. There is also opportunity to include a note with your order during the checkout process to inform us of any preferences that you have. When entering your customer information, check the ‘Add Shipping Instructions’ box and a text box will open, where you can enter specific instructions to accompany your order. If you have any questions or concerns, please contact us.

  • Under certain circumstances we may change the shipping method and hold your package due to extreme weather.
  • If you would like to request a future shipping date during the checkout process, please leave us a note in the optional ‘Shipping Instructions’ box during checkout.
  • Unfortunately, we are unable to ship to PO Boxes. If this is a concern, please contact us and we will look to identify an alternative ship-to location to get you your wines.
  • The recipient must be 21 years or older to accept the delivery.
  • We are unable to specify, request, or guarantee that packages are delivered at a specific time.
  • We reserve the right to alter or change our shipping policy at any given time.

Tracking Your Order

Once your order has been shipped, you will receive an email with your shipping and tracking information. This allows you to track your order as it travels to the delivery address. Both FedEx and UPS will typically make up to three delivery attempts if a person 21 years or older is not available to accept the delivery. If you are unable to receive your order after the allocated number of delivery attempts under the shipping agency’s policies, your order will be shipped back to us.

Approved Ship-To States

FRE Alcohol-Removed Wines, Luminara Alcohol-Removed Wines, and SEAGLASS Alcohol-Removed Wines can ship to all states except Alabama and South Carolina.

Tres Agaves Mixers and merchandise can ship to all states.

California-Produced Brands
Bieler Born to Run, Bravium, Complicated, Folie à Deux, Graymore, Iron + Sand, Joel Gott Wines, Mason, Ménage à Trois (excl. Prosecco and Sparkling Rosé), Mind & Body, Napa Cellars, Neyers, Outlier, Pomelo, Protégé, Quattro Theory, Seaglass, The Specialyst, Sutter Home, Sycamore Lane, Taken, Terra d’Oro, Three Pears, Three Thieves, Trincheri Vermouth, Trinity Oaks, Ziata

Approved Shipping States
Arizona
California
Connecticut
Colorado
Florida
Georgia
Hawaii
Idaho
Illinois
Iowa
Kansas
Maine
Maryland
Massachusetts
Michigan
Minnesota
Missouri
Nebraska
New Hampshire
New Mexico
New York
North Carolina
North Dakota
Nevada
Ohio
Oregon
Pennsylvania
South Carolina
Tennessee
Texas
Vermont
Virginia
Washington
Washington, D.C.
West Virginia
Wisconsin
Wyoming
Imported Brands
Angove, Avissi, Bandit, Bieler Père et Fils, Ceretto, Charles & Charles, Cotarella, Echo Bay, Falesco, Finca Allende, Finca Nueva, Hopes End, Menage à Trois (Prosecco and Sparkling Rosé), Naturalis, Quinta Sardonia, San Polo, Shatter, The Show, Tenuta Regaleali, Terras Gauda
Approved Shipping States
California
Florida
Hawaii
Massachusetts
Minnesota
Nebraska
New Hampshire
New Mexico
North Carolna
Nevada
Oregon
South Carolina
Virginia
West Virginia
Wyoming
Washington, D.C.

 

Contact Us

One Stop Wine Shop
PO Box 248
St. Helena, CA 94574

Phone: 707-302-3004